C.G.V.

Parla-trading.com is a service of Parla

Head office address: PARLA
55/57, RUE DE MONTREUIL
75011 PARIS France
R.C.S. PARIS 889 707 642
E-mail: contact@parla-trading.com
These general terms and conditions apply to the products sold by PARLA and govern the contractual relations for all distance selling carried out from the e-commerce site :
https://www.parla-trading.com
PARLA SAS, 55/57 RUE DE MONTREIL 75011 PARIS / FRANCE
Hereinafter referred to as “the Company”, and its customers hereinafter referred to as “the Purchaser or the Customer”
These general terms and conditions of sale may be modified at any time and apply to all sales subsequent to their publication on the online site:
PARLA-TRADING.COM
All orders on the PARLA-TRADING.COM site are governed by the GENERAL TERMS AND CONDITIONS applicable at the date of the order.
By accessing the PARLA-TRADING.COM online site and validating your purchase, you agree to accept without reservation the GENERAL TERMS AND CONDITIONS OF SALE and to comply with the articles contained therein.

Article 1 – Purpose
These conditions govern sales by PARLA, and the products sold on the www.parla-trading.com website (stationery, towels, computers, telephony, photography, small household appliances, toys, batteries, chargers, torches etc.).

Article 2 – Prices
The prices of our products are indicated in euros, inclusive of all taxes (VAT and other taxes applicable on the date of the order), processing and shipping costs, unless otherwise indicated.
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes or shipping costs may be payable. These rights and sums do not fall within the remit of PARLA.
They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to contact your local authorities for further information.
All orders, whatever their origin, are payable in euros.
PARLA reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in force at the time of validation of the order and subject to availability.
Products remain the property of PARLA until full payment of the price. As soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.
The seller reserves the right to grant the buyer discounts and rebates depending on the quantities purchased by the customer.

Article 3 – Orders
You can place your order on our online site PARLA-TRADING.COM
The Products are presented on the Site with a description enabling the Purchaser to know their essential characteristics, their price and the delivery time of the Product. The Buyer selects the Product(s) he/she wishes to purchase. He/she confirms his/her choice of Product(s) and acknowledges and accepts these GCS when validating his/her order. Contractual information is presented in French and will be confirmed at the latest when your order is validated.
PARLA reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, particularly in the event of a supply problem, or in the event of any difficulty concerning the order received.
In accordance with the French Consumer Code, we have the right to refuse to conclude a contract with a customer who does not comply with our general terms and conditions of sale, particularly with regard to account opening and acceptance of the General Terms and Conditions of Sale.
If you have any questions or concerns about opening an account, please do not hesitate to contact our customer service department at the following e-mail address: contact@parla-trading.com
In order to accept an order, the purchaser must validate the present terms and conditions by clicking where indicated on our online site. Acceptance of the order will lead to the sending of a confirmation e-mail by the seller, in accordance with the conditions described below.
The sale will be considered final:
– after the seller has sent the buyer confirmation of acceptance of the order by e-mail;
– and after the seller has received payment in full.
All orders imply acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will be settled within the framework of a possible exchange and the guarantees mentioned below.
In certain cases, notably non-payment, incorrect address or other problems with the buyer’s account, the seller reserves the right to block the buyer’s order until the problem has been resolved.
In the event of unavailability of a product ordered, the seller will inform the buyer by e-mail.
The order for this product will then be cancelled and reimbursed, while the rest of the order remains firm and definitive.
By purchasing our products, we decline all responsibility for the consequences of product use and storage by the consumer.

Article 4 – Confirmation of your order
Any order placed on the PARLA-TRADING.COM website implies acceptance of these General Terms and Conditions. Any confirmation of an order implies your full acceptance of these General Terms and Conditions of Sale, without exception or reservation.
All data supplied and the recorded confirmation shall constitute proof of the transaction.
Confirmation of an order shall constitute signature and acceptance of the operations carried out.
A summary of your order information will be sent to you via the order confirmation e-mail.

Article 5 – Payment
The act of validating your order implies your obligation to pay the price indicated. This is an order with a payment obligation, which means that placing the order implies payment by the purchaser.
To pay for his/her order, the purchaser has a choice of all the payment methods made available by the seller and listed on the seller’s website. The buyer guarantees the seller that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form.
Payment for your purchases is made by credit card using the secure system or by bank transfer. The card is debited on the date of payment.
In the case of payment by credit card, a refusal of authorization by the banking center entails the cancellation of the order by right and without compensation. If an incident occurs during the registration of the order, the latter is null and void, and the Buyer must repeat the ordering procedure.
The seller reserves the right to grant the buyer payment facilities.

Article 6 – Withdrawal
In accordance with the provisions of article L.221-18 of the French Consumer Code, you have a 14-day withdrawal period from receipt of your products (starting the day after receipt) to exercise your right of withdrawal without having to justify your reasons or pay any penalty. All you have to do is send us an e-mail to contact@parla-trading.com, via our contact form, or a letter to our head office address.
Returns must be made in their original condition and in full (packaging, accessories, instructions). In this case, you are liable. Any damage suffered by the product in this way may invalidate the right of withdrawal.
You are responsible for return shipping costs.
If the right of withdrawal is exercised, PARLA will reimburse the sums paid within 14 days of the return of the product, using the same means of payment as that used to place the order.
Below is a sample cancellation form:
“SAMPLE CANCELLATION FORM
(Please complete and return this form only if you wish to withdraw from the contract).
For the attention of [insert name, address and e-mail address] :
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*)/provision of services (*):
Ordered on (*) / received on (*) :
Name of consumer(s) :
Address of consumer(s) :
Signature of consumer(s) (only in the case of notification of this form on paper) :
Date :
(*) Delete as appropriate.

Article 7- Availability
The products offered for sale are those listed on the Company’s website on the day of consultation of the website by the Buyer. On its website, the Company presents the products for sale with the necessary characteristics in compliance with Article L 111-1 of the French Consumer Code, which allows the Buyer to know the essential characteristics of the products available for sale before placing an order. The Company cannot be held liable for any errors or omissions in this presentation. The photographs and texts illustrating the products have no contractual value.
PARLA’s suppliers reserve the right to modify a product during the course of a collection. Consequently, the company may deliver to the Buyer an item of the same price, slightly different but of equivalent quality to that described in the corresponding product sheet on the site. In this case, if the Buyer is not satisfied with the product delivered, he/she may use the withdrawal procedure described above, which consists of a right of exchange or reimbursement.
Products are offered for sale while stocks last. In the event of an error concerning the availability of an ordered product, the Company will inform the Purchaser by e-mail as soon as possible. The Buyer will have the option of replacing the product with another of equivalent quality and price, or cancelling the order.

Article 8 – Delivery
Products are delivered to the delivery address indicated during the order process.
In the event of a delay in shipment, an e-mail will be sent to you to inform you of any consequences for the delivery time indicated.
Delivery times are given by our carriers as an indication only.
PARLA cannot be held responsible for late delivery due exclusively to the customer’s unavailability after an appointment has been proposed.
In the case of payment by bank transfer, the order will be processed on receipt of payment. The applicable deadlines are those on the day of receipt of the transfer and may therefore be modified from those indicated on the day the order was placed.
In the event that an item is unavailable, the Buyer will be informed:
– either the delivery time may be extended pending restocking
– or the order may be cancelled.
On delivery, the customer must check the condition of the packaging.
In the event of a problem at the time of delivery, the customer must indicate all relevant reservations (damage, missing item, damaged parcel, broken items, etc.) on the delivery note and contact customer services within 2 working days of delivery via the e-mail address contact@parla-trading.com, to inform them of the anomalies noted and enable them to take any necessary action.
In the event of a non-compliant reservation, PARLA reserves the right to refuse to accept the claim.

Article 9 – Guarantee
All our products are covered by the legal guarantee of conformity provided by the French Consumer Code. In the event of non-conformity of a product sold, it may be returned, exchanged or reimbursed.
All claims, requests for exchange or reimbursement must be made by e-mail (contact@parla-trading.com), via the contact form or by post.
Products must be returned to us in the condition in which you received them with all elements (accessories, packaging, instructions, etc.). You are responsible for return shipping costs.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
The exchange (subject to availability) or refund will be made no later than 14 days from receipt by the seller of the products returned by the buyer under the conditions provided above.

Article 10 – Responsibility
The products offered comply with current French legislation. PARLA may not be held liable in the event of failure to comply with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities about the possibility of importing or using the products or services you intend to order.
PARLA shall not be held liable for any damage resulting from improper use or storage of the product purchased by the customer.
PARLA shall not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses.

Article 11 – Force majeure
All circumstances beyond the control of the parties, preventing the performance under normal conditions of their obligations, are considered as grounds for exoneration from the obligations of the parties and entail their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
Force majeure shall mean any facts or circumstances that are irresistible, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually accepted by the jurisprudence of French courts and tribunals: blockage of means of transport or supplies, earthquakes, fire, storms, floods, lightning, stoppage of telecommunications networks or difficulties specific to telecommunications networks external to customers.
The parties will meet to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the case of force majeure lasts longer than three months, the present terms and conditions may be terminated by the injured party.

Article 12 – Intellectual property
All elements of the PARLA-TRADING.COM site are and remain the exclusive intellectual property of PARLA. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio. Any simple link or hypertext link is strictly forbidden without the express written consent of PARLA.

Article 13 – Personal data
The nominative data supplied by the purchaser is necessary for the processing of his/her order and the preparation of invoices.
It may be communicated to the seller’s partners responsible for the execution, processing, transport, management and payment of orders.
The purchaser has a permanent right of access, modification, rectification and opposition with regard to information concerning him/her. This right may be exercised under the terms and conditions defined on our website.
PARLA processes your personal data in its capacity as data controller for the purposes of managing your request, customer relations and after-sales service.
On the basis of its legitimate interests, PARLA may also use this data for the following purposes:
– statistical analysis
– satisfaction surveys
– prospecting and improving customer knowledge
You may exercise all the rights you have under the French Data Protection Act no. 78-17 of January 6, 1978 (access, rectification, deletion of data, limitation of processing on such data, opposition to the use of such data, portability of such data, instructions concerning the fate of such data after your death) by mail to the Company address referred to above or by email to contact@parla-trading.com. In accordance with Articles L.223-1 et seq. of the French Consumer Code, if you no longer wish to be contacted by telephone on the number communicated to PARLA, you can register this telephone number on the Internet telephone opposition list at any time on the www.bloctel.gouv.fr website.
You also have the right to lodge a complaint with the CNIL.

Article 14 – Archiving Evidence
PARLA will archive order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the French Civil Code.
PARLA’s computerized records will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

Article 15 – Applicable law in the event of disputes
These terms and conditions are governed by French law. Any dispute relating to their interpretation and/or execution shall be subject to the jurisdiction of the French courts.
Any provision to the contrary is expressly excluded, except by prior written agreement between the parties.